Business communication

7.2

What the syllabus asks of you

Purposes of communication: situations in which communication is essential
Methods of communication: the standard methods of communication used in business: spoken, written, electronic, visual
Methods of communication: the strengths and weaknesses of the different methods of communication
Channels of communication: how communication works within a business
Channels of communication: the difference between one- and two-way communication; the difference between vertical and horizontal communication
Channels of communication: problems associated with different channels of communication
Barriers to communication: barriers to communication and how to overcome them
The role of management in facilitating communication: the role of informal communications within a business
The role of management in facilitating communication: ways in which communication can influence the efficiency of a business
The role of management in facilitating communication: ways of improving communication in a given situation

Drill this topic

All 4 questions on Business communication, untimed — answer on paper, then mark yourself against the mark scheme.

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4 questions

These are structured questions, answered in working rather than by picking an option, so they are not listed here one by one. The drill above puts each in front of you with its mark scheme to check against.